Effective Date: July 23, 2026

At Zeroly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for information regarding returns, exchanges, and refunds.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, inserts, and tags (if applicable).
• Show no signs of wear, damage, or misuse.

Items returned without meeting these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Clearance or final sale items.
• Gift cards.
• Products damaged due to improper use or normal wear and tear.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

• Your order number.
• Your full name.
• A brief description of the reason for the return.
• Photos of the item if it arrived damaged or incorrect.

Once your request is reviewed, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

• Damaged during shipping.
• Defective.
• Incorrect due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and work quickly to provide a suitable solution.

Refund Process

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method through PayPal.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item for a refund and place a new order through our website.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already entered processing or has been dispatched, it can no longer be canceled and must follow the return procedure after delivery.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us.

Business Name: Zeroly

Phone: +123 456 789

Email: info@zeroly.shop

Business Address:
27708 Monroe
Sun City, CA 92585
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Time)